Why Thousands of Netflix Users Are Canceling and How to Stop

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You can cancel your Netflix account on a computer or mobile device.

Sarah Tew/CNET

Streaming video giant Netflix recently shocked the entertainment industry by reporting the loss of 200,000 subscribers in the first quarter of 2022. The company had previously forecast a increase of 2.5 million subscribers for this period.

Why are so many users leaving Netflix? The decline of Covid-19 pandemic restrictions is a major reason – people once restricted to streaming video at home now have more entertainment options available like dining out, attending concerts or watch movies in the cinema.

Inflation also does not help Netflix. The high cost of food and gasoline has families who cut other expenses, and The Netflix Price Rise in early 2022 may have drawn attention to it as a potential budget cut.

In his Letter to shareholders Q1 2022the company mentioned the war in ukraine as a major contributor to subscriber loss. Netflix maintains that suspension of his service in Russia resulted in a net loss of 700,000 subscribers worldwide.

As competitors like Disney+, HBO Max, Amazon Prime and Hulu expand, more users may consider canceling Netflix. If you’re ready to go stranger things, Bridgerton, Russian doll and You better call Saul behind, read on to know how to cancel your Netflix account easily.

How to cancel your Netflix subscription on your phone or tablet

It’s easy to cancel your subscription on a computer (see next section). Netflix makes it difficult to cancel your subscription on your phone and tablet, but there is a way to do it, even if you won’t be using any of the official Netflix apps on the App Store or Play Store. Instead, you’ll need to use your web browser of choice to cancel your Netflix account:

1. Go to Netflix.com on your web browser and log in to your account. If you are redirected to the app, access the Netflix website in a private browser, which prevents the redirect.

2. Press the three-dash menu at the top left to open the side menu.

3. Now knock Account.

4. Scroll down and tap Cancel Membership, which you will find under Membership and billing. The next page will inform you that your cancellation will be effective at the end of your current billing period.

5. To cancel your Netflix subscription, press the blue Complete Undo button.

A Netflix account cancellation screen

To cancel your Netflix account on mobile, you need to visit the website in your web browser.

Nelson Aguilar/CBS

How to cancel your Netflix subscription on your computer

Canceling your Netflix subscription is much easier on your computer. To get started, simply open your favorite web browser, then follow these steps:

1. Go to Netflix.comlog in to your account and choose a user. Do not use a Kids account, otherwise you will not be able to access your account settings.

2. Next, hover your mouse over the user icon in the top right and click Account.

3. Hit it Cancel Membership button.

4. Finally, click on the blue Complete Undo button.

Netflix account closure page with counter offer

Ignore the offers on the right side if you intend to cancel your Netflix account.

Screenshot by Jason Cipriani/CNET

New Netflix subscription prices

Price increases for all three tiers of Netflix’s streaming service the company announced in January are now in effect for new subscribers and rolling out to existing Netflix customers. You may have received an email about price increases, but if not, here’s the latest price breakdown:

Netflix Pricing Plans

Plan

Old monthly price

New monthly price

Price increase

Basic

$9

$10

$1

Standard

$14

$15.49

$1.49

Prime

$18

$20

$2

Reduce your streaming costs

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