Verizon responds to New Mexico wildfires


**Editor’s Note: We have B-rolls, photos and additional information about our emergency response equipment available in our Media Resource Center – /media-resources

What do you want to know:

  • Verizon consumers (prepaid and postpaid) and small businesses who were hardest hit by the New Mexico wildfires will receive unlimited calls, texts and data May 11-17, 2022

  • Establishment of a wireless emergency communication center to provide displaced residents with free Wi-Fi, mobile device charging and internet access

  • Verizon Frontline Response Team Provides Critical Communications Assistance for First Responders Battling Wildfires in Arizona and New Mexico

  • Certain Verizon retail store hours are subject to change due to evacuation orders or poor air quality. Please check local store hours and make an appointment at before visiting

LAS VEGAS, New Mexico – Wildfire season began earlier this year in the American Southwest and Northeast New Mexico, more than 200,000 acres have already burned and thousands of homes have been evacuated. Keeping people connected when it matters most is Verizon’s top priority, and the company has responded to the disaster in New Mexico in many ways.

Unlimited calls/texts/data

For our consumer and small business customers impacted by the New Mexico wildfires May 11-17, Verizon is providing unlimited calling, texting and data to customers who reside in areas most affected by active wildfires . Accounts with billing addresses that match the following postal codes are included:

87529, 87535, 87538, 87543, 87552, 87553, 87557, 87562, 87564, 87565, 87569, 87571, 87573, 87579, 87580, 87583, 87710, 87712, 8713, 877722, 877722, 87722, 87722, 87722, 87722, 87722, 877722, 87722, 877722, 87722, 877722 87732, 87734, 87735, 87736, 87742, 87745, 87749, 87750, 87753

Customers don’t have to do anything to take advantage of the offer.

Here is a quote from one of our local leaders:

“We know that being able to communicate with loved ones in the event of a disaster is critical,” said Kelley Kurtzman, senior vice president of consumer field sales for Verizon Consumer Group. “We hope our offering will give New Mexicans one less thing to worry about so they can focus on their safety during this stressful time.”

Community Support: Wireless Emergency Communication Center

To help those affected by the New Mexico wildfires stay connected, Verizon has set up a Wireless Emergency Communication Center (WECC) in Glorieta, NM.

A WECC is a mobile generator-powered trailer equipped with FREE Wi-Fi, mobile device charging stations and internet-connected laptops available for residents to contact family, friends and friends. other people when they are not at home.

The WECC will be open to the public this week from 8 a.m. to 5 p.m. daily:

Verizon Frontline Support for First Responders

The Verizon Frontline Response Team has deployed to multiple locations across the Southwest to provide the thousands of first responders currently engaged in firefighting efforts in Arizona and New Mexico with critical communications capabilities.

To date, the Verizon Frontline Response Team has provided firefighters in both states with more than 250 Verizon Frontline solutions designed to provide or enhance field communications in emergency operations centers and command posts.

The Verizon Frontline Response Team provides on-demand emergency assistance during crisis situations to government agencies, emergency responders, nonprofits, and communities 24 hours a day, 7 days a week. Members of the Verizon Frontline Response Team set up portable cell sites, Wi-Fi hotspots, free charging stations, and other Verizon Frontline devices and solutions that enable communications and/or improve network performance.

Retail Store Hours

Because wildfires may affect our normal store hours in some areas, we recommend that you shop and access customer support online at or by using the app MyVerizon. If you prefer to visit a store, you can find the nearest Verizon store and schedule an appointment by visiting:

For more information about Verizon Wireless’ ongoing disaster preparedness and tips for staying connected before, during and after an emergency, visit the Verizon Emergency Resource Center.


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