St. Jude Children’s Research Hospital

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HopeNet is a free service St. Jude service that gives you secure wireless access to Internet services such as web browsing and email from anywhere on campus. This includes Tri Delta Place and Target House I and II.

Free wireless access

To use HopeNet, you must have a computer, laptop, smartphone, or device with wireless access. Using HopeNet is simple:

  • Open the wireless connection feature on your device.
  • Select the HopeNet wireless network.

Third-Party VPN Access

If you are using a VPN (virtual private network) for remote access on your computer, it should work on HopeNet. Many companies use VPNs so employees can work outside of the office. St. Jude cannot provide support for your company’s VPN. Please contact your VPN support or helpdesk if needed.

HopeNet Rules of Use

St. Jude Information Services monitors activity on all computers using HopeNet. This includes personal laptops and St. Jude computers. By using HopeNet, you agree not to:

  • Engage in illegal or harmful behavior
  • Post, store or send offensive, obscene, defamatory or copyrighted material
  • View, store, send, save or modify any type of sexually explicit image or material
  • Annoy or harass someone
  • Attempting to gain unauthorized access to a computer system

St. Jude has the right to restrict or terminate your access to HopeNet at any time if you breach this agreement.

Protect yourself online

St. Jude provides security measures on HopeNet. Even so, your device may be exposed to viruses and other threats while using HopeNet. St. Jude cannot and will not be liable for damages resulting from incorrect or incomplete security settings or lack of appropriate and up-to-date virus protection. Protect your device when using HopeNet and other network services by:

  • Make sure you have up-to-date anti-virus software installed
  • Using an up-to-date web browser (such as Internet Explorer, Chrome, Firefox, Safari)
  • Regularly updating your operating system and applications
  • Enabling privacy and security settings in your web browser
  • Beware of pop-ups while browsing the web
  • Beware of suspicious emails

Help with HopeNet

If you need help using HopeNet, please call St. Jude Help Desk at 901-595-2000 (extension 2000 if you are in the hospital).

How to borrow equipment

If you need to borrow an iPad, laptop, or headphones while on campus, the hospital’s TechShare/Family Resource Center program can help.

  • Visit the family resource center office. It is located in the North Hall of the Patient Care Center (PCC) between the Leukemia and Lymphoma Clinic and the Infusion Center (also known as the Medicine Room).
  • Devices are available on a first-come, first-served basis weekdays from 8:15 a.m. to 3:30 p.m.
  • Patients or caregivers 18 years and older can check the devices.
  • Use items only while on campus. Items must remain on campus at all times.
  • The devices have tools to help people with hearing or visual impairments.

The center also offers copying, printing, faxing and scanning services.

Reminders

  • HopeNet provides patients and families with free and secure Internet access from anywhere on the St. Jude Campus.
  • To use HopeNet, you must have your own computer, laptop, smartphone, or device with wireless access.
  • Visitors and guests can also use the HopeNet network.
  • You can check devices through the TechShare/Family Resource Center program.
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