More than 650,000 customers restored as Duke Energy Florida responds to Hurricane Ian outages

  • A staff of 10,000 from Duke Energy and other companies respond to customer outages
  • Most restorations Not co and pinelles counties to be completed by Saturday evening
  • Lake, Orange, Osceola and Seminole the counties will be restored to 90% on Sunday evening

ST. PETERSBURG, Florida., September 30, 2022 /PRNewswire/ — A Duke Energy Florida workforce of 10,000 from across the country continues to make steady progress – restoring power caused by Hurricane Ian. Over 650,000 customers have been restored to date.

As of noon today, around 430,000 customers are still without power. Outages are spread throughout Duke Energy territory. Duke Energy Florida serves 1.9 million customers in the state.

“Our Florida and out-of-state crews are making steady progress restoring power to Duke Energy customers capable of receiving electrical service,” said Melissa Seixas, state chairman of Duke Energy in Florida. “We continue to assess hard-hit areas and communicate restoration times to help our customers better plan their schedules. We thank all of our customers for their patience.”

Seixas added that localized flooding in some areas hampered the company’s ability to restore power.

The company’s estimated time to restore (ETR) differs based on damage in different counties. This is when most customers can expect power to be restored, with some exceptions for those with damaged meters, flooding, or experiencing major destruction. Current estimates:

  • The current ETR for 90% of DEF customers in Not co and pinelles counties is no later than 11:59 p.m., Saturday October 1.
  • ETR for 90% of DEF customers in Lake, Orange, Osceola and Seminole counties is no later than 11:59 p.m. SundayOctober 2.
  • Assessment continues in hard-hit areas of Highlands, Polk and Volusia counties. An ETR is coming tonight, approximately 6 p.m.

If your home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is any damage, an electrician will need to make the repairs and obtain verification from your local building inspection authority before power can be restored.

10,000 resources in Florida

Duke Energy has 10,000 workers — powerline technicians, damage assessors and vegetation workers — across Florida restore power. Many crews were brought in from other states ahead of the storm.

These teams intervene where conditions permit and also assess the damage in hard-hit areas.

At the start of restoration, workers may not be visible in every affected neighborhood, as the first priority is to repair major power lines and other infrastructure that will restore power to as many customers as quickly and safely. safety as possible. Click here for more information on how Duke Energy restores power.

Keep customers informed

Customers who experience a power outage can report it as follows:

  • Visit on a desktop or mobile device.
  • Use the Duke Energy mobile app – download the Duke Energy app from a smartphone via Apple Store or Google Play.
  • Text 57801 (standard text and data rates may apply).
  • Call the automated outage reporting system at 800.228.8485.

There is also an interactive outage map where customers can find up-to-date information on power outages, including total system-wide outages and estimated recovery times.

The company will also provide regular updates to customers and communities through email, text, outbound phone calls, social media and its website, which includes power outage maps.

Security Recommendations

  • Stay away from downed or sagging power lines. Consider all live lines, as well as trees, branches, fences, or anything in contact with the lines.
  • If a power line falls across a car you are in, stay in the car. If you MUST get out of the car due to a fire or other life-threatening situation, do your best to get out of the car and land on both feet. Make sure no part of your body is touching the car when your feet touch the ground.
  • A generator can be very useful during a power outage, but remember to always follow the manufacturer’s instructions to ensure safe and proper operation.
  • Please watch for utility crews and turn off the generator when crews are in your area. The electrical charge on power lines can be dangerous for crews performing repairs.
  • Run your generator outdoors. Never use it inside a building or garage.
  • If rising water threatens your home – or if you evacuate your home – shut off the power at the circuit breaker panel or fuse box.
  • Electric current flows easily through water, so stay away from downed power lines and wires. Do not drive over downed power lines or stand near them.
  • Downed lines will be difficult to see in the rain and can potentially be hidden in standing water. If you come across large pools of standing water, stop, back up, and choose another path.

For more tips during and after the storm, visit

For company updates, visit

Duke Energy Florida

Duke Energy Florida, a subsidiary of Duke Energy, has 10,300 megawatts of energy capacity, supplying electricity to 1.9 million residential, commercial and industrial customers over a 13,000 square mile service area in Florida.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 8.2 million customers in North Carolina, Caroline from the south, Florida, Indiana, Ohio and Kentucky, and collectively possess 50,000 megawatts of power capacity. Its natural gas unit serves 1.6 million customers in North Carolina, Caroline from the south, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is executing an aggressive clean energy transition to meet its goals of net methane emissions from its natural gas business and at least 50% carbon reduction from power generation by 2030 and net emissions carbon emissions by 2050. Zero goals also include Scope 2 emissions and some Scope 3 emissions. zero-emission power generation such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “America’s Top Employers” list. More information is available at The Duke Energy News Center contains press releases, fact sheets, photos and videos. Duke Energy’s illumination features stories about people, innovations, community issues and environmental issues. Follow Duke Energy on TwitterLinkedIn, Instagram and Facebook.

Media contact: Audrey Stasko
Cell: 315.877.3031
Media line: 800.559.3853
Twitter: @DE_AudreyS

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