Home Mobile device ADT vs Vivint: Home Security System Comparison

ADT vs Vivint: Home Security System Comparison

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You’ve probably heard of ADT security and Vivid security since both are long-standing companies with a solid reputation. We selected ADT as the best brand recognition for home security systems and recognized Vivint as the best smart home automation in 2020.

But there is more to consider than just a household name. Before making a decision on which home security company To choose, it is important to ask yourself a few questions: How much do you want to pay for your home security system? Which features are most important to you? Are you comfortable entering into a contract?

So when it’s Vivint vs ADT, what’s the better choice? This review will compare the plans, pricing, customer reputation, and installation process of ADT and Vivint.

ADT Home Security

ADT is a home security system which offers standard alarm packages and more advanced smart home integrations.

Advantages:

  • Six month money back guarantee if service issues are not resolved quickly.
  • The Theft Protection Guarantee covers up to $ 500 of the home insurance deductible.
  • Offers smart home integration at higher plan levels.

The inconvenients:

  • The service team must perform the installation.
  • Customers note long waiting windows for system maintenance.
  • It can be difficult and expensive to cancel.

Vivint Home Security

Vivint Home Security offers a completely intelligent configuration for all plan levels to protect your home.

Advantages:

  • Customizable plan options allow you to combine and match features according to your needs.
  • Integrates with a wide range of smart devices.
  • Offers a no-contract plan option.

The inconvenients:

  • The no-contract option is only available with full payment for the equipment, so it can be expensive up front.
  • Customers have noted inconsistencies with billing and customer service.
  • Requires professional installation, so DIY is not possible.


Monitoring options

Price tracking from

Installation options

ADT

Professional supervision

$ 36.99

Professional

Lively

Professional supervision

$ 29.99

Professional

Plans

ADT

ADT home security offers three levels of packages, giving you the flexibility to add as much technology as you want to your plan. Whichever plan you choose, your system is managed by a smart tablet that’s installed in your home.

  • ADT secure plan: Lowest plan available, ADT Secure offers 24/7 alarm monitoring via its security team, which includes monitoring fires, floods and carbon monoxide levels. Safety equipment is also included in the plan (although installation is billed separately).
  • ADT smart package: In addition to everything ADT Secure has to offer, the smart plan gives customers the ability to remotely arm and disarm their system from a mobile device, as well as mobile alerts, system scheduling and monitoring. ‘automating.
  • ADT full package: ADT Complete completes the plan with visual security. Customers on this package will receive additional security camera equipment that will allow you to broadcast live from your mobile device, as well as record and save video clips from the device.

Lively

The structure of Vivint’s plan is different from that of ADT. Instead of multiple levels of plans to choose from, Vivint only has one base level plan which includes its standard equipment, the Smarthub control device and the sensors for your home. This basic plan will also give you access to the Smart Home app and 24/7 monitoring from the Vivint team.

Beyond these basics, the customer controls which add-ons to include in a plan. Customizations are available for other smart features that connect directly to the Smarthub device and the Smart Home app.

These optional add-on features include:

  • Doorbell camera.
  • Smart thermostat element.
  • Smart locks.
  • Ping Camera (for indoor use).
  • Linear garage door control.

Who is it best for

ADT

  • ADT secure package: Ideal for economical professional monitoring
  • ADT smart package: Ideal for integration with other devices
  • ADT Full Set: Ideal for video surveillance

Lively

  • Vivint: Ideal for customizing packages

Contract and price

ADT

ADT’s plans start at $ 36.99 per month. However, it does not provide package-specific pricing information on its website. All ADT customers must agree to a minimum 36-month contract. Customer reviews note that ADT offers introductory prices which may increase over the lifetime or upon contract renewal, so customers should be careful of these price increases.

Lively

Vivint’s plans start at $ 29.99 per month, but the actual cost of the service will depend on which add-ons you choose, if any. Vivint offers flexibility with a no-contract option for its plans, but requires full payment for safety equipment up front to be eligible. For those who do not want to cover the cost of the equipment up front, the contract term starts at 42 months.

Customer service

ADT

ADT has an A + rating from the Better Business Bureau (BBB) ​​and has been accredited since March 2013. Although it maintains a high rating from the BBB, customer reviews average only one in five stars. Many reviews share the common themes of poor customer service and long windows of service. Some also note that it is confusing or expensive to cancel the contract and that the prices have changed unexpectedly. Some customers have left five-star reviews, many of which point to the expertise and professionalism of the installation and service teams who assisted them.

Lively

Vivint is not accredited by the Better Business Bureau and has a C rating, which is likely due in part to a resolute 2019 government investigation into unlicensed sales in Wichita, Kansas. Customer reviews average one and a half out of five stars, with unhappy customers uniting around issues of billing clarity and transferring or canceling contracts. However, some happy customers have also taken the time to leave positive reviews highlighting the range of smart features at an affordable price and the satisfaction of the response team’s communications.

Ease of installation

ADT

Its professional team must install ADT home security systems. Even though safety equipment is included in the cost of your package, installation fees can range from $ 99 to $ 199, depending on the company’s website, depending on the package and the equipment needed.

ADT’s home security system is compatible with Amazon Alexa, Kwikset and zWave smart keys, so if you’re already using one of these smart home devices, you might be able to get by with an ADT package of lower level (and cheaper).

Lively

Its installation team must install Vivint home security systems, and installation fees vary depending on where you live and what upgrades you choose.

Vivint is compatible with a wide range of smart home and personal security products, including:

  • Google Home.
  • Nest Thermostat.
  • Philips Hue smart lighting.
  • Kwikset smart locks.
  • Select indoor, outdoor and doorbell cameras.

Is Vivint better than ADT?

Vivint is a better choice for low budget customers who want smart home integration when it comes to Vivint security over ADT security. The Vivint base package comes with its Smarthub device and Smart Home app controls, while ADT customers should go at least level two to get smart features. In addition, only Vivint offers a no-contract option.

Is ADT better than Vivint?

ADT may be better suited for customers who don’t want to deal with smart home integration. ADT offers a traditional home security plan with sensors and professional monitoring, while even Vivint’s basic plan requires the integration of smart equipment and mobile apps.

Is Vivint a good security system?

Vivint is a good security system for those who want professional monitoring without a contract. Its customization options also make it a great choice for those who already have other smart devices in their home.

Is ADT a good security system?

ADT is a good security system for homeowners who value name recognition for their security system.

How much does Vivint cost per month?

Vivint’s plans start at $ 29.99 per month.

How much does ADT cost per month?

ADT’s plans start at $ 36.99 per month.


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